KinkyPeepz > KinkyPeepz - Help Desk > Knowledgebase

It's always a good idea to start with the Knowledgebase section first for possible answers and resolutions before submitting a ticket. If you can't find your answer or you still need to contact us, please open a support ticket.

At KINKYPEEPZ.COM, I am focused on providing my members with the best possible experience. Here you will receive high quality, timely member support from me or one of my representatives. Guaranteed!

I have implemented state-of-the-art member support software, and through my Customer Support Center I can provide you with a level of service not often experienced within the industry. However, in order to ensure high level of service, I must ask that you use the support ticket system.

Also, when responding to a support representative, please use the Support Center and do not respond by e-mail. I receive over a few hundred e-mails a day, and I cannot guarantee timely service if you don't use the support ticket system. Using the Support Tickets Center will ensure that you get timely and quality service.

Thank you,
KP

I know my username and password, but I can't log in?

Solution

You should pay special attention to the following tips:

• Passwords are cAse sEnsiTive. Check if your CAPS LOCK isn't on.
• Check if there aren't any spaces before and after your password. If you are trying to copy/paste the password, there may be invisible characters in the text, try to enter it manually.

Explanation of error messages:

Unkown username

The username you entered does not exist in our system. It is also possible that the username has been deleted by our administrators due to violation of terms of service of Kinkypeepz.

Account disabled

The account has been disabled by administrator. This usually happens due to violation of our terms of service.

Username and password do not match

There is a mistake in either your username or password. This message means that we were able to find the username in our system, but the password you provided did not match the one we have on file. You can try to recover your password if you keep getting this error.

 
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Article details

Article ID:	71
Category:	Technical
Date added:	2013-01-11 05:45:47
Views:	1363
Rating (Votes):	(62)

 
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