KinkyPeepz > KinkyPeepz - Help Desk > Knowledgebase

It's always a good idea to start with the Knowledgebase section first for possible answers and resolutions before submitting a ticket. If you can't find your answer or you still need to contact us, please open a support ticket.

At KINKYPEEPZ.COM, I am focused on providing my members with the best possible experience. Here you will receive high quality, timely member support from me or one of my representatives. Guaranteed!

I have implemented state-of-the-art member support software, and through my Customer Support Center I can provide you with a level of service not often experienced within the industry. However, in order to ensure high level of service, I must ask that you use the support ticket system.

Also, when responding to a support representative, please use the Support Center and do not respond by e-mail. I receive over a few hundred e-mails a day, and I cannot guarantee timely service if you don't use the support ticket system. Using the Support Tickets Center will ensure that you get timely and quality service.

Thank you,
KP

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	Why can't I download any videos or pictures? You can if you are a Premium member or contributor. How can I change my profile picture? You can simply click here when you're logged in, or; when you're logged in click on your username, highlighted in red at the top of the page. On your profile page select click the "Change Picture" lin... Why are video pausing or slowing down? This is due to your slow connection. Please ensure no one is downloading on your network. Resetting your modem and/or router may also help. How to update my Flash player? It is really east, just click here and follow the instructions provided. But we no longer use a flash player , we are using a html 5 player, so you want to maker sure your browser is compliant. I.E, ... How do I clear my browser's cache? Click here for detailed instructions for all major browsers. How can I become a contributor? We now only give contributor status to people that have been on KP at least 60 days, and have consistently posted videos and pictures to site and have been active, with no picture or video deletions. I uploaded some media put can't see under my profile? A few things can cause this. First, sometimes videos do not encode properly depending on your original media file. Also, anything flagged by users as questionable, illegal, overly obscene will be dele... Why dont some movies wont play or I get a black screen? This can vary from one computer or platform to another. We strongly suggest you always have the latest version of flash installed as well as making sure your computer is up-to-date. You can check your... Why do the movies I watch constantly bufferring and not streaming properly? This can happen because your connection is slow at the time or because our site is under unusually heavy traffic. If the problems persist, please do not hesitate to contact us. How do I cancel my account and/or delete my uploads? You can cancel your account and/or delete uploads by contact us, we do cancellations and deletions only once a month, no exceptions. I cannot login. How do I reach support? You can contact our support department using the contact form. We usually reply within 1-24 hours max I uploaded some media when does it go live on the site? All uploaded videos goes in our queue and videos get encoded automatically. Depending on the amount of videos and backlog we have, its usually placed on the site on a first-come, first-serve... The videos does not play at all, what do I do? Most likely you need to download or upgrade your Flash Player. This is a small plugin built into your browser that lets you stream online videos in the Flash file-format.Download the latest Flash Play... The KinkyPeepz website looks messed-up! What can I do? KinkyPeepz is optimized for the newest internet browsers and may not work or look 100% correct with older browsers. We recommend you download one of the following browsers:Mozilla FireFoxOperaGoo... Proper DMCA Notice and Takedown Procedure Proper DMCA Notice and Takedown Procedure Identify yourself as either: State your contact information, including your TRUE NAME, street address, telephone number, and email address. The owner ... How to change of email address How can i change my email?You change your email address by login in to your account and going to http://www.kinkypeepz.com/user/edit  Which browsers is the site compatible with? Our sites are compatible with most common browsers such as Internet Explorer, Firefox, Opera, Chrome and Safari. Following these links you may update your browser to latest version so that you may hav... I know my username and password, but I can't log in? You should pay special attention to the following tips: Passwords are cAse sEnsiTive. Check if your CAPS LOCK isn't on. Check if there aren't any spaces before and after your password. If you are ... How do I upgrade to a premium membership? Upgrading to a premium membership is very simply and takes 1 minutes. You must first have a free registered account. Login to your account and use the upgrade links found inside your profile or t... Upload Tips Partial or fully NUDE photos / videos only. Upload BIG photos, the bigger the better. Minumum of 500 pixels on one of the sides. Videos must be at least 30 seconds long. Write KINKYPEEP... iOS and Android compatibility   As you probably know KinkyPeepz has optimised for mobile devices. Smartphones owners were so happy with this new KinkyPeepz feature that we couldn’t leave the Ipad, Playbook or ... I can't login, Why not? You may be using the wrong username/password combination to log in. Make sure you use your username to login and not your email address. Your email address may be associated with an older expired acco... What do I do if my video playback is choppy? There are many possible reasons why you may be experiencing poor video playback. HD video playback requires a better than average internet connection and computer processor, so if you have a slow conn...