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Also, when responding to a support representative, please use the Support Center and do not respond by e-mail. I receive over a few hundred e-mails a day, and I cannot guarantee timely service if you don't use the support ticket system. Using the Support Tickets Center will ensure that you get timely and quality service.

Thank you,
KP



What do I do if my video playback is choppy?

Solution

There are many possible reasons why you may be experiencing poor video playback. HD video playback requires a better than average internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues. If you are experiencing choppy playback you may try one of the following to resolve this:

1.Select a lower video quality. The default quality is set to HD 720P which may be too heavy for your current internet connection. Click on the settings button under the video player and make your selection under “Video Quality.”
2.For reliable streaming we recommend selecting the RTMP method. If the video is choppy or buffers frequently, try switching to the HTTP setting. Click on the settings button under the video player and make your selection under “Streaming Method”. Depending on your internet connection speed and the playback quality you have selected, you may find one of these methods work better than the other.
3.Turn off other programs, virus protection, ad blocker, or energy saving settings as they may interfere with HD video playback.
4.Stop any files that you may be downloading in the background.
5.Try closing other browser tabs if you have many opened.
6.Try another browser and see if that helps. We recommend the latest versions of the following browsers: Google Chrome, Firefox.

 
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Article details
Article ID: 84
Category: Technical
Date added: 2013-08-14 08:46:03
Views: 170
Rating (Votes): Article rated 1.9/5.0 (46)

 
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